Returns

Return Policy

You can return items within 60 days of receiving your order.

Returned items must be in the same new condition as they were received. They must also be in their original packaging and with all product tags attached. Please ensure the item is properly packed for return so that it arrives to us in undamaged condition.

The return cost is 39 DKK within Denmark, 69 SEK within Sweden, and €9 within other EU countries. This return cost covers return shipping and will be deducted from your refund.

How to Make a Return

1) Pack the item(s) securely. We suggest using the original shipping box or a similar one.

2) Create a return label by selecting your country below and following the instructions.

3) You will then receive an email with a return label. Print the return label and attach it to the package.

4) Hand the return parcel in at a GLS ParcelShop of your choice. GLS will collect and return it to us.

5) Once we receive your return, we will process it as quickly as possible, typically within 1-3 business days.

Select your country to create a return label:

Exchanges

To exchange an item, please 1) create a return through our return portal for the item(s) you wish to exchange, and 2) place a new order for your desired product.

We offer free exchanges within Denmark. This means that once you have placed a new order, the return cost of 39 DKK will not be deducted from your refund for the exchanged item.